Hello,

and welcome to my homepage. I'm Oliver!

My greatest passion has become my mission: to take my clients, consistently positioned in the upper segment, to the next level in the areas of customer experience (CX), sales and communication.

Fashion brand, jeweler, kitchen studio, doctor's office, catering business & Co: Thanks to your valuable positioning, you can rely on demanding customers.

But your immediate competitors are doing the same. And your ideal customers are becoming increasingly critical, comparing and evaluating. Especially when higher prices are charged for the service.

You raise expectations with your product, your brand and, above all, you as a person - but from the customer's perspective, does the experience really deliver what is promised online and offline?

Are you really reaching your customers well at every touchpoint and fulfilling these high expectations?

As an entrepreneur, you have responsibility, want to be profitable, grow and are proud to be able to offer employees a good place to work. You market first-class products and/or a brilliant service. But unfortunately, that is secondary if the customer experience does not meet your high standards.

Offering customers a complete experience has never been more important than it is now. But what sounds relatively simple is a skillful interplay of many factors. And, hand on heart: do you know how your (potential) customers perceive the experience from the first contact to the conclusion of the deal? Where you might lose them?

How would it be if you found out everything about your blind spots, someone opened the black box for you and showed you clearly where urgent action is needed? This is where I come in. I look exactly where your customers are looking and find out for you where you might be losing them and how you can significantly strengthen the bond with them.

We define concrete improvement measures. If you want, I can also support you in implementing them - because it's better for you to leave the competition behind than the other way around.

For my homepage, I have chosen the open and familiar form of address "you". Of course, we can switch to the more formal "Sie" when we work together. I am happy to accommodate this.