Consulting Pakete & Trainings

Customer Experience /

Customer experience

Signature Consulting

Do you have a company, a restaurant, a practice, a shop and want to know how the experience with you is perceived by a critical and demanding customer, from the first contact to the purchase decision for or against your offer?

You don't just want clarity, but above all you want to understand where there is potential for improvement and where your direct competitors are simply a little better?

Then you need more than just a more or less trained and reliable "mystery shopper". You need someone who approaches the topic seriously, with passion and experience. Someone who is demanding and sets the bar high - not low. Someone who tells you clearly how you can improve quickly and where you MUST improve quickly. Customer experience is complex. I break down this complexity into concrete recommendations for action that you and your team can understand.

I have carried out evaluations for many luxury brands, including Christian Dior, Moncler, Mont Blanc, Ferragamo, among others. But also for small catering establishments, Michelin-starred restaurants and doctor's offices. The findings are usually priceless and there are almost always starting points for improvement. Your performance and the experience you provide simply have to be better than your direct competitors - and I will help you with all my experience. So that the sales end up with you and not somewhere else.

Investment: Depending on the scope of the project, from €500 (net, including satisfaction guarantee)

Key Buying Factors Fachvortrag

& Value Proposition Workshop

Why do customers use a service from provider X instead of provider Y? How do customers perceive the provider in various disciplines (e.g. product quality, logistics performance, customer service, innovative strength, price/performance, expertise in consulting services, etc.)?

What are the key criteria for the purchase decision and what does provider X do particularly well in relation to the competition? What can and MUST provider X do better in order to continue to play a leading role and be profitable in the future?

Since this topic fascinated me from the ground up, I dedicated a scientific paper to the whole thing in 2021 with in-depth market research and analysis and brought to light many transferable insights.

Not only existing and potential customers were invited to take part in the study, but also the company's own employees in order to anticipate the customer perspective. In other words: what do the company's own employees think the customers will judge? This was then mirrored with the actual feedback from the customers/market.

All essential findings, condensed and prepared in a practical way, are available in this signature seminar.

1-day seminar, recommended for up to 12 participants

Investment: €1,250 (net, including satisfaction guarantee)

OF Experience Day - Signature

This package is definitely not "off the shelf"!

Does this sound familiar to you: a company recognizes a need for knowledge or improvement in the area of "XYZ".

Research is carried out and a seminar is organized with an external speaker/expert. The speaker usually knows his topic pretty well and can hopefully convey the content in an understandable way. However, the specific circumstances, structures, employees and customers of his client are more of a black box for him. So it will be a general technical lecture, ideally peppered with interactions with the participants.

My Experience Day goes a decisive step further.

I will accompany your team in their tasks for at least one day. Be it during customer visits, at internal meetings, in the store, in the practice, in the restaurant, etc. In contact with customers and internally within the team.

In other words: I am not coming blind as an external source of inspiration and organizing a standard run-of-the-mill workshop.

I first get to know your company or business and the current business model, and familiarize myself with the people, structures, departments, challenges and customers.

My second visit follows shortly afterwards - with a tailor-made workshop coordinated with you, which is 100% tailored to the situation and specific objectives in terms of content and expertise. This is how we create sustainable success together.

This approach embodies my philosophy of providing top-quality individual advice and service at the highest level.

Investment: Price (including satisfaction guarantee) on request, depending on project scope